Política de envío

Mymonoe ships internationally. This policy explains processing times, delivery estimates, costs and customs.

Order processing

Orders are prepared within [1–3] business days after the order is placed. Orders are not processed or dispatched on weekends or public holidays. You will receive a confirmation email, followed by a dispatch email when your parcel leaves our facility.

Delivery destinations and estimated times

We deliver worldwide. Estimated delivery times, counted in business days after dispatch, vary by zone:

  • Domestic: [e.g. 2–5 business days]

  • Europe: [e.g. 5–12 business days]

  • Rest of the world: [e.g. 10–30 business days]

Overall, international delivery takes approximately 7 to 30 business days depending on the destination zone. These timeframes are estimates and are not guaranteed; carrier delays, customs processing and peak periods may extend them.

Shipping costs

Shipping costs are calculated according to the destination and are displayed at checkout before you confirm and pay for your order. 

Order tracking

When your order is dispatched, you receive an email with a tracking number and a link to follow your parcel. Please allow a little time for the first tracking events to appear.

Customs, duties and import taxes

For international deliveries, your order may be subject to import duties and taxes set by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. Customs procedures may also delay delivery; these delays are outside our control.

Incorrect address and undeliverable parcels

Please check your delivery address carefully at checkout. We cannot be held responsible for parcels delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we will contact you to arrange re-shipping (additional costs may apply) or a refund of the product price.

Lost or delayed shipments

If your parcel is significantly delayed or appears lost, contact us at contact@mymonoe.com or +33 2 76 21 97 89. We will open an enquiry with the carrier and find a solution with you.

Questions

For any shipping question, contact us atcontact@mymonoe.com.