5. Refund & Return Policy

Last updated: 22 May 2026

We want you to be fully satisfied with your Mymonoe order. If something is not right, here is how returns and refunds work.

30-day return window

You have 30 days from the delivery date to request a return. Requests made after 30 days cannot be accepted, except where a longer period is required by law.

30-day satisfaction guarantee

Mymonoe stands behind its products with a 30-day money-back satisfaction guarantee. If you have tried the product and are not satisfied, you may request a refund within 30 days of delivery, even if the product has been opened. This guarantee is limited to one opened unit per customer; remaining sealed units must be returned unopened. It is a voluntary commercial guarantee that adds to — and does not replace — your statutory rights.

How to start a return

Contact us first at contact@mymonoe.com or +33 2 76 21 97 89, with your order number and the reason for the return. We will confirm the procedure and the return address. Please do not send items back before receiving our confirmation.

Condition of returned items

• Sealed / unopened products must be returned in their original, undamaged packaging.

• Opened products are accepted only under the 30-day satisfaction guarantee described above.

• Please pack items carefully so they are not damaged in transit.

Return shipping costs

Return shipping costs are paid by the customer, unless the return is due to a defective, damaged or incorrect item, in which case Mymonoe covers them. 

Refunds

Once we have received and checked the returned item, we will confirm the outcome by email. Approved refunds are issued to the original payment method within 14 days. Depending on your bank or payment provider, the funds may take a few additional days to appear.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery at contact@mymonoe.com, with photos where possible. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

Items that cannot be returned

Gift cards and any item marked as non-returnable on its product page cannot be returned, except where the law provides otherwise.

Exchanges

The fastest way to get a different product is to return the eligible item for a refund and place a new order.

EU right of withdrawal

Consumers in the European Union also have a statutory 14-day right of withdrawal, subject to the legal exception for unsealed food supplements. This is explained in the Terms of Sale and applies in addition to this policy.

Late or missing refunds

If you have not received an approved refund after the period above, please check with your bank or payment provider, then contact us at contact@mymonoe.com] and we will follow up.